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www.rpfonline.com



718-344-7824 or 212-203-5594

Mission

Deliver high quality products to our customers within the fastest time and at the most affordable price possible.

Our contact information

By email:
biz@rpfonline.com

By phone:
718-344-7824 between 9 a.m. and 6 p.m. Eastern Standard time

biz@rpfonline.com

Shipping Information:

We strive to ship your orders as soon as we receive them, usually within 24 hours (most US holidays excluded). We offer a variety of shipping options including USPS, UPS and FedEx. For New York residents, certain items may be delivered in less than 24 hours. Call customer service for more information at 718-344-7824 Eastern Standard Time (EST). For shipment outside the United States and Canada call Customer Service.

Refund, Returns and Cancellation Policies:

Eligible defective products could be returned for an exchange within 20 days from the date your product was purchased. After contacting the manufacturer, defective products can be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. Before returning your product (s) you will be issued a Return Merchandize Authorization (RMA) number.

Returns

RPF hopes you are satisfied with your purchases. If for some reason you are not satisfied and want to return your product (s), you will be issued a Return Merchandize Authorization (RMA) number. All returned products must be returned in the original product wrapping and packing materials and carton and must include all accessories. The UPC label must not be damaged. The product(s) must be returned within 20 days of the initial order date. A copy of the original email confirmation /receipt dated within 20 days of the original date of purchase is required for all returned items. A 10 percent restocking fee for all non-defective opened merchandise will be charged*. Finally, refunds will be issued in the original method of payment.

*Some items cannot be returned if they have been opened. Others can only be exchanged with an identical item or a similar item of equal value.

Products not displayed on the site

If your item(s) is not displayed on the site contact us and we may order it for you as soon as possible.

Manufacturers

Call the manufacturer if something is missing from the manufacturer’s box (i.e. a remote control or instruction manual), you should contact the manufacturer directly to expedite receipt of the missing item.

Prices

All prices, products, specifications and policies are subject to change at any time and at RPF’s sole discretion. Changes are effective as soon as they are published on our website.

Corporate Accounts: RPF offers businesses competitive pricing on volume purchases. Call Customer Service.

Languages

We speak English, Spanish, French, and Creole

Customer Service

Any questions call customer service at 718-344-7824 from 9a.m to 7p.m Eastern Standard Time (EST) or email us at biz@rpfonline.com







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Call Customer Service at 718-344-7824 Or 917-933-9790 from 9a.m to 8p.m Eastern Standard Time (EST) or email us @ biz@rpfonline.com